PTCL has silently changed their broadband policy. Now PTCL customers will have to return their DSL Modem even they are using it for more than 12 months. According to old policy, customers had to pay rent of PTCL broadband modem every month with DSL charges and when customer wanted to discontinue PTCL DSL service he had to return PTCL modem to PTCL – if he is not 12 months old customer.

Meaning that after 12 installments, modem belonged to customer – and PTCL couldn’t demand for modem if DSL services were discontinued after 12 months.

But now with new PTCL broadband policy, all new and old customers must have to return back DSL modems at the time when they want to discontinue their DSL service, even if they have completed 12 months or more.

So now modem charges are considered as monthly rental for modem and not the monthly installment.

This policy is valid for old customers too – meaning that if a customer has paid modem installments, even then he will have to return the modem in case of disconnection.

On other side, on new connections – you will have to get PTCL’s modem even if you have your own modem/router with you, unlike LinkDotNet, which allows you to use your own modem/router.

For example with Linkdotnet 1MB student package comes at Rs.825, which includes Rs.100 for modem rental. If you have your own ADSL modem, then you can get the same connection at Rs.725.

PTCL is cheating us in all ways. PTA should take action against it. If someone have DSL connection before this policy announced than they should right to keep modem after 12 month because during time of connection install PTCL make agreement that modem will not return if 12 month use and PTCL breaking this agreement. After this policy announced if someone take DSL connection than they should notified that modem will be return even after 12 month and also advertise in big newspapers about it. Force customer to take modem even they want use their own is also illegal. Did PTA is sleeping or just eligible for send show-cause notice like previous about local call for Rs. 1/m without advertisement?

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